The Technical Call Center Representative will be taking incoming calls from service technicians at wireless cell tower sites as well as calls regarding any client issues.
Provides support in a 24x7x365 days/year role that monitors, tracks, and escalates various issues to ensure company compliance requirements.
Must be willing to work rotating shifts that vary between 8 and 12 hour shifts including weekends.
High School diploma required
Customer service/call center and/or service dispatch experience
Telecommunication experience preferred
Excellent customer service skills
Proficiency in Microsoft Office programs and ability to learn specialized system tools
Skilled at completing tickets for maintenance purpose
Ability to multi-task in a fast paced environment
Knowledge of wireless communications a plus
Detailed oriented with strong written and verbal communication skills
Internal Number: 17040
About Oxford Solutions, Inc.
Since 1998, Oxford Solutions has solidified our reputation as a reliable, cost-effective staffing solutions provider…whether it’s a mission-critical project of any magnitude, or simply to fill a necessary temporary opening to keep operations running smoothly.