The ITG Wireless Office provides a central point of contact to meet OHSU staff\u2019s immediate needs for mobile wireless communications (paging services, two-way radios, cell/smart phones, tablets and Vocera). This position provides customer support, diagnostic evaluations, technical support functions, operating instructions and hands on training for OHSU staff. The Incumbent will assist in the analysis and procurement of supported customer devices.
Reporting to the Wireless Supervisor, the Incumbent is responsible for operational support of wireless devices and plans for end users, and technical escalations related to wireless equipment issues that require a high level of analytical ability to troubleshoot and resolve. As such, the Incumbent provides advanced support for core OHSU wireless systems; performs complex analysis /troubleshooting to resolve problems.
The primary duties include timely and high quality customer service while serving as a role model for compliance with OHSU\u2019s Code of Conduct and policies. The incumbent is responsible for understanding and complying with ITG\u2019s Expectation of Employees.
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm
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