Summary: The role of the Field Service Technician is to repair, maintain, modify, program, install, train and consult on communications equipment, systems and networks in a Wireless Service Center, field or customer location. The FST will troubleshoot equipment, systems and networks to determine point of failure, discuss operations and issues with customer personnel to determine approved approach and schedule for various activities/solutions.
Essential Duties and Responsibilities:
Installation of communications and support equipment in a professional manner, consistent with industry best practices and customer requirements.
Debugging systems and networks after installation and/or updates.
Prepare work tickets, material requests, warranty paperwork and various paperwork associated with the job.
Perform in a leadership role with lower level technicians when participating in team projects.
Routine performance testing to check and adjust various system signal levels.
Perform various activities associated with the company service vehicle, such as, but not limited to, installing test equipment, maintaining parts supply and scheduling required vehicle maintenance service.
Verifying that safety practices are adhered to at all times.
Verifying that all work performed conforms to industry guidelines, best practices and R-56 Standards.
Interface with the Service Manager to satisfy and resolve technically difficult service problems.
Coordinate Wireless and Motorola resources to resolve equipment, system and network issues.
Communicate and meet with customer representatives to insure quality service and response times to provide best in class customer service.
Other duties as assigned.
Knowledge & Skills:
2 to 5 years’ experience troubleshooting radio and communications equipment.
Familiar with the use of industry standard RF electronics test equipment such as Spectrum Analyzers, Service Monitors, Watt Meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), T1 test sets, and Digital Voltmeters.
Experience in the configuration and testing of two?way radio infrastructure and subscriber products.
Good understanding of Motorola trunking and SmartZone system concepts.
Configuration and testing of channel banks, routers, hubs and switches.
Ability to read and interpret documents, schematics and manuals.
Excellent oral and written communications skills.
Knowledge of audio, RF, analog, digital and microprocessor electronics found in communications networks.
Ability to consistently meet daily, weekly, monthly deadlines.
Ability to locate remote customer equipment sites and follow safe working procedures at all times.
Technical troubleshooting and resolution skills/experience.
Competency with Microsoft Office.
Excellent customer service attitude.
Ability to communicate effectively with other field service personnel.
Excellent organizational abilities.
Ability to work independently and operate effectively and professionally under pressure.
Self-motivated with a strong aptitude and desire to learn.
Strong organizational and interpersonal skills.
Must be able to successfully pass and maintain background checks and security clearances that may be required to carry out job duties.
Communications; Commitment to change; Continuous Self-Improvement; Customer relations; Problem solving/Decision making; Role model; High level of honesty and integrity; Team work; Human rights; Cultural sensitivity.
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Routine 8 hour shift; may be subject to irregular hours (some overtime may be required) based on departmental demands.
On-call after-hours rotation as necessary based on departmental demands.
Ability to lift 25 – 100 lbs. or more and the pushing and pulling of carts and products if necessary.
Visual and auditory acuity sufficient to read, view and hear materials, test equipment and telephones.
Possess a clean driving record and a valid US driver’s license.
About Wireless Communications Inc
Wireless is the Premier Motorola two-way radio dealer and systems integrator with over 20 years of experience. Six locations in Maryland, Washington DC, Virginia, Delaware, Philadelphia, and New Jersey for convenient wireless install and two-way radio repairs.
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