Network Operations Support (NOC Operator) opening with our telecommunications client.
In this NOC role, you will be responsible for monitoring, tracking, and escalating wireless tower monitoring and lighting systems to ensure company compliance with federal regulations.
Monitor alarm activity from remote communications sites to ensure company compliance with FAA/FCC.
Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes.
Open, track, and close NOC trouble tickets with the regions.
Interface with field personnel to verify repairs and testing of lighting alarm systems.
Assist in resolution of NOC daily reports.
Perform basic troubleshooting and configuration of tower monitoring and lighting systems.
Provide first contact with land owners, outside vendors, police, fire and emergency service responders.
High School Diploma
Prior customer service and/or service dispatch experience
Knowledge of wireless communications a plus
Basic telephone operation skills
Ability to multi-task in a fast paced environment
Proficiency in Microsoft Office
Experience with help desk ticketing systems and documentation
Internal Number: 19279
About Oxford Solutions, Inc.
Since 1998, Oxford Solutions has solidified our reputation as a reliable, cost-effective staffing solutions provider…whether it’s a mission-critical project of any magnitude, or simply to fill a necessary temporary opening to keep operations running smoothly.