USCâs School of Cinematic Arts is seeking a Computer Services Consultant II to join its Technical Support team in Creative Technology.Â The School of Cinematic Arts is the premiere school for the study of cinematic arts and provides instruction in production, post-production, animation, interactivity and gaming, writing, producing, and cinema studies.Â The facilities include state-of-the-art editing labs, animation labs, visual effects labs, interactive studios, scoring and mixing stages, film stages, and theatres, including a 55-seat IMAX theatre.
The Computer Services Consultant II will be a member of the team responsible for end-user support and equipment maintenance of all computers, software, and audio-visual equipment used in the schoolâs instructional spaces.
The ideal candidate will have hands-on experience supporting end-users and advanced technology in the entertainment industry (production, post-production, visual effects, animation, gaming, interactive media, and/or audio-visual spaces.) Â The role requires a strong working knowledge of media production software and A/V equipment.Â The candidate should possess excellent technical troubleshooting skills and customer service skills and have experience supporting both Mac and Windows computers. Â Programming, scripting, or database skills are preferred, especially with A/V control systems such as AMX.
Provide Tier 1 and Tier 2 technical support for all computers, software, and audio-visual equipment used in classrooms, labs, theatres, and specialized spaces.
Assist with deployment, maintenance, upgrades, and inventory of all computers, peripherals, and audio-visual equipment.Â Maintain calibration schedule for all audio-visual equipment.
Support on-site events and meetings.
Create procedures and documentation and provide technical training for students, faculty, and staff.
Serve as power user or subject-matter expert in at least two of the following areas:
Audio-Visual support including cinema projectors, A/V racks, conference rooms, AMX/Crestron control systems.Â Skilled at troubleshooting, calibrating, and optimizing A/V systems.Â Experienced with DCPs, KDM management, media ingest, A/V switching and control, A/V signals, racks, and cabling.Â Knowledgeable with color management and color calibration.
Software programming and scripting.Â Experience using command line tools for Mac and Windows.Â Ability to create or edit scripts and programs in batch script, shell script, power shell, python, Visual Basic, HTML, MEL, C#, and/or C++.Â Working knowledge of software development including versioning systems, software development lifecycle, SDKs, and APIs.Â Experience creating and automating processes and pipelines in the media or gaming industries.
Post-production and editing.Â Experience with Avid Media Composer, ProTools and Adobe Premiere Pro including software troubleshooting, ingest, exporting, codecs, and production workflows.Â Hands-on knowledge of creating deliverables including DCPs.Â Working knowledge of Avid Workspace management and maintenance on a centralized SAN storage device.Â Ability to streamline and automate workflows by batching or scripting.Â Experience with color correction and color calibration.
Animation and Visual Effects. Â Experience with software such as Maya, Cinema4D, Photoshop, After Effects, Nuke, TV Paint, and Toonboom.Â Experience with render farms and render management, software installations, file management, project optimization, workflows, and troubleshooting.Â Working knowledge of VR, AR, and stereoscopic 3D. Â Ability to create or edit batch, python, MEL, or HTML scripts to automate processes.
Advanced entertainment and gaming technologies such as Unity, Unreal, Visual Studio, Perforce, Git, Substance.Â Experience with game builds for PC, console and web/social platforms.Â Experience with VR/AR, motion capture, green-screens, visual effects, game design, and/or game development.Â Experience installing and troubleshooting cutting-edge technologies in the entertainment and gaming industries.
Bachelorâs Degree in computers, engineering, science, math, information technology, entertainment technology fields
5-10 yearsâ experience in a technical support role in the entertainment or gaming industry (Mac and Windows, media production software, audio-visual systems)
Proficiency in at least two of the following areas:
Audio-visual equipment used in the entertainment industry
Software programming and scripting
Post-production and editing
Animation and Visual Effects
Advanced entertainment and gaming technologies
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum educationMinimum Experience: 2 yearsMinimum Field of Expertise: Knowledge of computing environments. Experience with networks, workstations, wireless communication, security software and procedures. Working knowledge of associated hardware, software, operating systems, and peripherals.
The University of Southern California is one of the world’s leading private research universities. An anchor institution in Los Angeles, a global center for arts, technology and international business, USC's diverse curricular offerings provide extensive opportunities for interdisciplinary study, and collaboration with leading researchers in highly advanced learning environments. With a strong tradition of integrating liberal and professional education, USC fosters a vibrant culture of public service and encourages students to cross academic as well as geographic boundaries in their pursuit of knowledge.