The Health Unit Coordinator (HUC) is part of the health care team and utilizes her/his knowledge and skills to support and enhance safety, patient experience, communications, and efficiency on nursing units. The HUC, under the direct supervision of the Nurse Manager or Charge Nurse, performs general non-clinical duties and specific services necessary to expedite the efficient functioning of the nursing unit consistent with the philosophy, goals, policies and procedures in the nursing department and OHSU.
Key Responsibilities & Performance Standards
SAFETY & PATIENT EXPERIENCE - Act to promote a safe environment and Patient and Family Centered Care across the continuum to promote service excellence to foster exceptional experiences for our patients
Greet and screen visitors
Update whiteboards and call boards
Maintain census in Epic
Conduct safety/environment of care surveillance
Label medication bins
Post Fall Risk and Isolation signs
Print wrist bands
Manage telemetry boxes
Facilitate patient and family experiences
Orient to unit and visitor policies
Assist with communications between patient/family and healthcare team members
Provide way finding
Activate MyChart (as requested)
Answer and triage call lights
Track patient belongings
Make post-discharge follow-up appointments (as requested)
Support patient and family centered care across the continuum through Service Excellence
COMMUNICATIONS & OPERATIONS - Support operations necessary to meet the needs of the unit.
Communicate in a respectful, caring and non-judgmental manner.
Facilitate unit communications
Assist with paging
Make nurse-call assignments
Manage Vocera wireless communication devices
Schedule VIP (hospital transport) requests
Report and track equipment requiring maintenance
Order and stock office supplies
Send/receive materials in P-tube
Place Equipment Pool orders
Reconcile Epic downtime entries (census)
Fax written orders (as requested)
RESOURCE - Serve as a resource to the unit to expedite the efficient functioning of the unit.
Request and track ITG/Facilities work orders
Make staffing calls at direction of Charge Nurse or Manager
Resolve printer malfunctions
Maintain employee phone list (as requested)
Create, print, and distribute flyers
Other duties as assigned
Demonstrate performance consistent with Departmental, Divisional and Organizational expectations and core competencies
Maintain confidentiality and privacy of patient information
Prioritize HUC responsibilities and seek consultation when needed
Perform area specific skills and follow established protocols
Demonstrate fiscal accountability and the effective use of resources.
Assume responsibility for professional / job related development, knowledge of advances in technology, use of new equipment and appropriate application of hospital systems; maintain knowledge base essential to the role of Health Unit Coordinator
High school diploma or equivalent.
One year of clerical experience in a health care environment or equivalent combination of experience and training that would provide knowledge and skills listed below.
Job Related Knowledge, Skills and Abilities (Competencies):
Basic knowledge of medical terminology, abbreviations and symbols.
Ability to read, write and speak fluent English.
Basic math skills.
Demonstrated computer skills
Demonstrated customer service skills
Ability to prioritize and multi-task.
Frequent assignments with tight time frames.
Frequent need to prioritize and multitask.
Frequent need to sit and answer phones and keyboard for extended periods of time.
Frequent twisting from the waist to reach supplies and/or patient charts.
Frequent need to walk around nursing units and facility to obtain supplies and/or locate staff.
Occasional need to lift under 50 lbs.
Must be able to perform the essential functions of the position with or without accommodation
Previous hospital or clerical experience preferred.
Customer service related experience preferred.
Certified Nursing Assistant 2 preferred.
Registrations, Certifications and/or Licenses:
National Health Unit Coordinator certification preferred
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or firstname.lastname@example.org.
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm