USCÃÂ¢ÃÂÃÂs School of Cinematic Arts is seeking a Computer Services Consultant II to join its Technical Support team and support the Division of Interactive Media and Games.Â The School of Cinematic Arts is the premiere school for the study of cinematic arts and provides instruction in production, post-production, animation, interactivity and gaming, writing, producing and cinema studies.Â The facilities include state-of-the-art editing labs, animation labs, visual effects labs, interactive studios, scoring and mixing stages, film stages, and theatres, including a 55-seat IMAX theatre.
The Computer Services Consultant II will be a member of the Technical Support team, specializing in supporting our Division of Interactive Media and Games. They will also be responsible for end-user support and equipment maintenance of all computers, software, and audio-visual equipment used in the schoolÃÂ¢ÃÂÃÂs instructional spaces.
The ideal candidate will have hands-on experience supporting end-users and advanced technology in interactive media and game development. Â The candidate should possess excellent technical troubleshooting and customer service skills and be adept at supporting both Mac and Windows computers and A/V equipment. Â
Software programming, scripting and experience using command line tools is a plus.Â Working knowledge of software development including versioning systems, software development lifecycle, SDKs, APIs, experience creating and automating processes and pipelines in the media or gaming industries is also desired.
Serve as power user or subject-matter expert in gaming technologies such as Unity, Unreal, Visual Studio, Perforce, Git, Substance.
Provide Tier 1 and Tier 2 technical support for all computers, software, and audio-visual equipment used in classrooms, labs, theatres, and specialized spaces.
Install and troubleshoot cutting-edge technologies in the entertainment and gaming industries.
Assist with deployment, maintenance, upgrades, and inventory of all computers, peripherals, and audio-visual equipment.
Support on-site events and meetings.
Maintain user accounts, permissions, and quotas.
Create procedures and documentation and provide technical training for students, faculty, and staff.
BachelorÃÂ¢ÃÂÃÂs Degree in computers, engineering, science, math, information technology, entertainment technology fields
5-10 yearsÃÂ¢ÃÂÃÂ experience in a technical support role in the entertainment or gaming industry (Mac and Windows, media production software, audio-visual systems)
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum educationMinimum Experience: 2 yearsMinimum Field of Expertise: Knowledge of computing environments. Experience with networks, workstations, wireless communication, security software and procedures. Working knowledge of associated hardware, software, operating systems, and peripherals.
Internal Number: REQ20082678
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.