A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The HITS Networking and Communication Architecture Services team researches, designs, implements, supports the Michigan Medicine enterprise datacenters, networking and communication services. This includes functioning as overall technical coordinators in architecting and managing these resources throughout the enterprise. Beyond the technology, we are accountable for network and communication life-cycle management, assuring security, stability, reliability, and delivery of services to meet Michigan Medicine’s mission.
To support Michigan Medicine’s enterprise communications, this team is seeking a Voice Architect Intermediate. This position will help develop, build, and support a communication strategy for Michigan Medicine. This position will evaluate, test, recommend, build, and support communication services used throughout the enterprise.
This engineer will work closely with various infrastructure, application, and patient care teams to develop scalable solutions. As such, in additional to a strong technical foundation, as successful candidate will have a proven track record of cross functional collaboration and the ability to build strong relationships.
This is an exciting opportunity to work with highly motivated professionals with a goal of transforming the patient experience.
This is a full-time exempt level position, reporting to the Manager of Networking and Communication Architecture Services.
Voice and Collaboration Architecture
Develops strategies for Enterprise Communications. This includes VoIP, Cellular, Cellular DAS, Cisco Call Manger, desktop phone hardware, soft phones (Jabber, other), network security, etc. as areas of expertise.
Manages all aspects of assigned telecommunications and collaboration work. Includes project management expectations.
Configures and supports various production communications platforms to be used for, but not limited to enterprise communication and collaboration purposes.
Plans, promotes, supports, and helps ensure inventories of communications components are maintained.
Monitors performance, ensures capacity planning is performed, and is proactive in assessing and making recommendations for improvement.
Participates in an on-call rotation to ensure 24x7 operation of critical services.
Serves as an escalation point to investigate and reconcile problems with enterprise telephone system data.
Works with other internal teams, vendors, carriers, etc. to ensure solutions are complete and adhere to Michigan Medicine operational best practices.
Serves as escalation point for technical support teams who are responsible for client communications.
Supports policy, procedure, standards, and operating level agreement development pertaining to enterprise telephone systems.
Cellular and Emerging Technology
Plans and recommends communications hardware, software, and overall architecture. Stays current with emerging technologies through research and testing - SIP, VoIP, LTE/4G/5G, call routing, etc.
Works with carriers to understand capabilities around emergency communications, disaster response, and first responder needs.
Guides the adoption of the above technologies, when the enterprise is ready to consume and transition to operations.
Strategy and Continual Improvement
Participates in the writing and evaluation of RFI's and RFP's.
Continuously reassess solutions addressing security and compliance concerns.
Participates in strategic planning exercises. Creates and shared vision for adoption of new and emerging technology
Engage and support ancillary teams where collaboration products intersect to ensure thoughtful progress (o365, jabber, skype for business, automatic call distribution, etc).
Attend periodic meetings with leadership.
Participate in routine project and staff meetings.
Provide status reports as directed.
Read and respond to email daily.
Bachelor's Degree and 3+ years relevant experience, or combination of education and equivalent work experience.
2 years of experience administering Cisco telephone, video and soft-client endpoints
2 years of experience planning and implementing Cisco Collaboration services with desired skillset in Communication Manager, Unity Communication, and Prime Collaboration.
Working knowledge of cellular (LTE,4G,5G, DAS), video protocols (H.323, H.264 and SIP), networking protocols (TCP/IP), wireless communications (802.11), and traditional trunking protocols (PRI, T1, SIP and analog).
Ability to design, develop, and document technical solutions.
Ability to work and prioritize tasks in a fast moving and dynamic environment.
Work collaboratively with other teams and colleagues who possess subject matter expertise or business knowledge.
Demonstrate well rounded communication skills to effectively interact with end-users, management and vendors.
Certifications Preferred: Cisco CCNA (Route,Switch) or CCNA Collaboration or CCNA Collaboration.
This role requires exceptional organization, communication and technical skills to support multiple communication initiatives for over 30,000 users. The individual will work closely with a number of vendors and end users to provide telephony products, services and resolve incidents. A thorough understanding of telecommunications infrastructure, feature functionality, system abilities and limitations, public and private telecommunications networks, and best practice incident resolution skills are required.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 183881
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.
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