Computer Services Consultant II â Job Announcement
The USC Keck School of Medicine - Alzheimer Therapeutic Research Institute (ATRI), located in San Diego, California is an academic institute comprised of an expert panel of scientific collaborators committed to advancing the development of new treatments for Alzheimerâs Disease (AD) through innovative clinical trials.
The Computer Services Consultant II will be responsible for supporting and maintaining the workstation computing environment at the ATRI, which includes but is not limited to:
Provide Tier 1 and Tier 2 technical support for all computers, software and audio-visual equipment.
Assist with deployment, maintenance, upgrades and inventory of all computers, peripherals and audio-visual equipment.
Support on-site events and meetings.
Create procedures and documentation and provide technical training for faculty and staff.
Educates faculty and staff on computer related topics (new software, new hardware, system compatibilities).
Maintain user accounts, permissions and quotas.
Provides in-person and remote technical support and consultation to faculty and staff on software, hardware and accounts issues.
Installs and troubleshoots software and hardware for users.
Provides workstation technical support and troubleshooting for network printers, multi-function devices and Helpdesk support.
Provides technology orientations to incoming faculty and staff.
Tests new applications and programs either written in-house or purchased third party to ensure compatibility with the ATRI environments.Â
Maintains computer equipment and related technology spaces and facilities.
Experience & Knowledge:
Preferred 3 years of IT and 2 years experience in Desktop and/or Help Desk support.
Must be able to demonstrate excellent customer service and communication skills.
Must be able to demonstrate ability to learn and continue learning new systems and willingness to take on additional responsibilities.
Must be able to demonstrate ability to work both independently and cooperatively in a team as needed and follow-up towards the successful completion of assigned tasks.
Demonstrated experience with networks, workstations, wireless communication, security software and procedures.
Experience with hosted SaaS (e.g. G Suite, Atlassian, Zoom).
Demonstrated experience with ticketing systems.
Experience using command line tools for Mac and Windows.Â
Ability to create or edit scripts and programs in batch script, shell script, or power shell.
Working knowledge of software development tools including versioning systems.Â
Experience creating and automating processes.
Experience with mobile device management systems (preferably Airwatch)
This position may be required to work evenings or weekends as needed.
Salary is dependent on education and experience.
Location:Â San Diego, CA
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum educationMinimum Experience: 2 yearsMinimum Field of Expertise: Knowledge of computing environments. Experience with networks, workstations, wireless communication, security software and procedures. Working knowledge of associated hardware, software, operating systems, and peripherals.
Internal Number: REQ20087827
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.