To efficiently and effectively maintain information technology deployed company wide and provide computer support in a timely manner to all employees by conducting training, and problem resolution using technical skills or knowledge already processed, or gained through research or collaboration within the IT Department.
Duties and Responsibilities:
Develop and maintain Cooperative reports, records, databases, spreadsheets, and application programs
Maintain the corporate LAN and wireless networks
Provide assistance with managing file/system backups
Provide assistance with managing a MDM (Mobile Device Management) system
Provide website authoring support
Assist in maintaining departmental inventory
Maintain all computer service agreements, software licenses, and evaluate and recommend new computer hardware and software
Install, maintain and provide support for the following:
(1) Phone system hardware/software
(2) Fax Server
(3) Video Conferencing hardware/software
(4) Surveillance system security cameras
(5) Surveillance system digital video recorders
(6) Surveillance system software
(7) Fuel system management hardware/software
(8) Building access control system/components
(9) Antivirus server/client updates
(10) Signage software/hardware
(11) Computer workstation software/hardware
(12) Wireless communications (offices and substations)
(13) Provide assistance with network security implementation and maintenance
Provide PC software training to all Cooperative employees as needed
Perform additional duties as requested
Learn and comply with the Cooperative's safety rules and procedures
A minimum of five (5) years of relevant experience working in the information technology field
Carry out variety of activities with high degree of accuracy and attention to detail
Able to communicate technical information and to provide advice and assistance to Cooperative personnel on all aspects of computer operations
Able to learn and apply any technical knowledge needed to troubleshoot hardware and software problems, and must be able to deploy new software applications
Must have experience with Microsoft Windows Server operating systems, Microsoft Windows desktop operating systems, Microsoft Office, computer networking, networking protocols and methods of data communications
Knowledge of SIEMS (Security Information and Event Management Systems) and application whitelisting (preferred)
Ability to develop applications in Microsoft Access or other database management software
Possess good interpersonal skills including the ability to maintain a harmonious relationship with all Cooperative personnel and the members
Possess oral and written communications skills in the English language
Ability to multitask and willingness to take on new responsibilities in a constantly evolving environment
Able to maintain confidential information
Possess a valid Texas Driver's License and be insurable with the Cooperative's insurance carrier
Must be or become certified in first aid and cardiopulmonary resuscitation
Subject to irregular work hours
Travel and overnight stays will be required
To ensure all employees are provided with drug free and alcohol free working conditions, pre-employment, post-accident, reasonable cause and random drug and alcohol tests are conducted on all employees
Required to pass a physical examination when employed
Must have sufficient health to perform the essential functions, duties and responsibilities of the job
Must be able to perform tasks, which require lifting, standing, or sitting for extended periods of time
About Rio Grande Electric Cooperative, Inc.
Rio Grande Electric Cooperative, Inc. was chartered under Texas law , July 27, 1945, and has the largest service territory of any electric cooperative in the contiguous United Sates. RGEC serves 18 counties in Texas and 2 counties in New Mexico, which covers approximately 35,000 square miles.
At RGEC, “Owned by Those We Serve” is more than a slogan—it’s the way we do business every day. RGEC is owned by those who receive their electric service from the co-op.
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