Position Summary Reporting to Senior User Consultant, the User Service Consultant position will provide a single point of contact for technology-related problem resolution at Columbia University Medical Center. As a User Services Consultant you will receive technology-related problem calls and provide problem diagnosis, resolution, or escalation to second or third tier technicians. The Consultant is responsible for accurately logging calls, understanding and interpreting the problem or question. The Consultant will use existing system documentation to diagnose a situation, solve the problem, and document the solution or actions taken. The Consultant will be required to have a current understanding of the technologies (hardware and software). The Help Desk operates in a high-volume, fast-paced environment in which every effort is made to resolve a high percentage at the Tier-One level. The User Services Consultant will collaborate with appropriate technical and operational leaders from affiliated institutions Specific primary responsibility will be to resolve Epic end-user application issues and to support the Electronic Medical Record (EMR) and other clinical systems across Columbia University Irving Medical Center (CUIMC) and its affiliates. The team is responsible for resolving issues across all Epic modules, including clinical, financial and operational. This integral member of the EpicTogether team will also participate in implementation and optimization projects including analysis, development, training, and go-live support. Evening and weekend hours required. This position provides support during non-working hours to ensure the operation of production systems. Responsibilities
Minimum Qualifications
Preferred Qualifications Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.
|