The Enterprise Information Services (EIS) team at Cedars-Sinai understands that true clinical transformation and the optimization of a clinical information systems implementation is fueled through the alignment of the right people, processes, and technologies.
Why work here?
Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.
What will you be doing:
The Telecomm Engineer is responsible for the design and implementation of complex voice applications that may be integrated to data systems. Participates in the development and analysis of complex technology Request For Proposals (RFPs) and vendor management. Special emphasis will be on the implementation of WANs for voice networking and associated peripherals such as Contact Centers, Interactive Voice Responses (IVR), and Computer Telephony Integration (CTI) applications which have received appropriate approval. Scope of responsibilities includes the design, scripting, and implementation of systems and applications throughout the enterprise. Also, responsible for post-installation review of data and customer perception to ensure objectives continue to be achieved. Serves as a senior resource on all voice projects where voice and data applications are being integrated. Accountable for documentation of networked components and associated peripheral equipment. Fiscal responsibility for telecommunications capital and operating budget as it relates to upgrades within scope.
Designs/engineers applications for integrated system solutions throughout the enterprise, built upon Nortel and Cisco platforms.
Applications will include voice mail special designs, automated attendants, IVR Systems, Voice Recognition Units, CTI, Radio Frequency, and other voice services requiring in-depth technological and operational knowledge.
Provides development and analysis of complex technology RFPs, including awarding contracts based upon approved Technology Architecture Guidelines.
Provides development and implementation of performance benchmarks for vendors to ensure that service delivery is achieved in a cost-effective and timely manner.
Provides detailed engineering of changes to the voice platforms required to support all project driven outcome. This includes, but is not limited to, facilitating the definition of requirements, process redesign, development of business cases, RFP preparation, vendor evaluation and selection, contract negotiations, implementation management, and support transition.
Accountable for the recommendation, design, and implementation of voice applications that enhance the ability of departments to deliver service to their patients and staff. Accountable for developing and managing expenses within budget. Institutes proactive measures to ensure projects and expenses are within organizational requirements.
Identifies the requirement for and the creation of technology laboratory testing environments for analysis of applications before successful deployment. Remains current in knowledge of available technology to ensure organizational and user requirements are delivered as required.
5 years of experience in the delivery of telecommunications or information technology services, with special emphasis on Automated Call Distribution (ACD), Automated Attendant, and RF services.
Experience supporting the rapidly evolving wireless communication needs (in a Healthcare environment preferred).
Strong understanding on network and traffic engineering to provision high-end applications, such as advanced Contact Centers and IVRs.
Strong analytical and problem-solving skills.
Bachelor's Degree preferred; equivalent combination of education and work experience is acceptable.
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major t...eaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.
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