The USC Viterbi School of Engineering seeks a Computer Services Consultant II (CSC II) to join the Viterbi Information and Instructional Technology (VIIT) team. The Computer Services Consultant II provides IT support to the Viterbi School. Responsibilities include maintaining the instructional computing labs, A/V equipment support, user support for the faculty, staff and student workers. The position also assists with the repair, maintenance, deployment and support of the Viterbi School computers, printers and associated peripherals.Â The USC Viterbi School is committed to increasing diversity of its staff and welcomes applications from women, African Americans, Hispanic Americans, Native Americans, veterans, and individuals with disabilities.
Provides first and second level computer support for faculty, staff, and student workers; escalates requests/issues as appropriate to Viterbi IT management.
Setup, administers and maintains labs as directed.
Coordinate the maintenance of all A/V equipment, and peripherals.
Support set up and tear down of A/V equipment for meetings and/or conferences.
Assists in maintaining records and inventory of IT resources.
Stay informed of new developments and technologies in IT and instructional technologies.
Perform other related duties as assigned or requested.
Performs evening, weekend or holiday work if necessary to meet deadlines or solve specific problems.
Develops system documentation and user support procedures.
May be required to make house calls for users.
Bachelorâs degree in Computer Science or ITârelated studies with twoâyear experience in university computing environments. Combined experience/education may substitute for minimum education.
Significant experience supporting Mac OSX (10.4 and up), and Microsoft Windows (7 and up).
Basic understanding of computer networks.
Ability to work independently.
Ability to take ownership of tasks from start to finish keeping all stakeholders updated on progress.
Excellent organizational, communication, and customer service skills. Â Possess a customer focus and a track record of providing the highest level of customer service.
Experience working in a teamâoriented and collaborative environment.
Experience in a managed desktop environment and computing lab computer administration
Experience setting up classroom computers using various disk imaging software.
Analytical and excellent at troubleshooting software applications, hardware, and peripherals at the desktop level.
Strong documentation skills. Â Ability to present ideas in userâfriendly language.
Able to effectively manage multiple priorities and adapt to constantly changing priorities.
Strong sense of urgency and canâdo attitude.
Ability to work within the pre-defined policies and procedures of the Department.
Required Application documents:
Please note: Applications will not be considered complete without these documents attached. Please feel free to combine both documents into a single PDF document to facilitate the upload.
Minimum Education:Bachelor's DegreeCombined experience/education as substitute for minimum educationMinimum Experience:2 yearsMinimum Field of Expertise:Knowledge of computing environments. Experience with networks, workstations, wireless communication, security software and procedures. Working knowledge of associated hardware, software, operating systems and peripherals.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.