USCÂ Credit Union, a dynamic $700M credit union located steps from USCâs University Park campus near Downtown Los Angeles, is looking for a IT Support Analyst for its fast-paced IT Department. This position is responsible for supporting users throughout the credit union, by phone and in person. Due to the pandemic, this job is mostly remote.
The support technician will:
Resolve problems with operating systems, office software, line-of-business applications, network connectivity, computer hardware, and other systems
Manage user accounts, privileges, and other routine system configuration items
Develop and maintain relevant internal and customer-facing documentation
Train and supervise student workers as assigned
Work independently or as part of a larger team, as required
The ideal candidate will:
Possess a minimum of two years of IT experience, preferably in Desktop or Help Desk support
Demonstrate strong critical-thinking and problem-solving ability
Have excellent communication and customer service skills
Be eager to learn, adapt, and take on responsibilities in new and changing technical environments
Excel in a self-directed and -motivated environment
Pass a pre-employment background and credit check
USCCUoffers a competitive salary and perhaps the best benefit package in the CU industry. We are a member-focused financial cooperative committed to becoming the preeminent financial services provider to the Trojan Family.
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum educationMinimum Experience: 2 yearsMinimum Field of Expertise: Knowledge of computing environments. Experience with networks, workstations, wireless communication, security software and procedures. Working knowledge of associated hardware, software, operating systems, and peripherals.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.