Lucas Systems has an opportunity for a skilled Systems Engineer to assist with hardware-related initiatives, including identifying, testing, and supporting 3rd party hardware, infrastructure administration, and researching the use of new hardware-based platforms and technologies that will add value to Lucas’s solutions.
What you will do:
• Assist in improving Lucas’s hardware evaluation and certification processes to insure 3rd party hardware (mobile devices, headsets, barcode scanners, smart watches, smart glasses, etc.) included with Lucas solutions performs as required. • As required, lead or assist Lucas’ Customer Support Team in investigating/troubleshooting when hardware issues are reported from the field. • Research state-of-the-art hardware and technologies which can be leveraged in Lucas solutions, and develop proof-of-concepts and business cases around them. • Handle internal and external questions about Lucas’ hardware options. • Identify and resolve hardware issues with laptops, servers, printers, wireless accessories, smartphones, tablets and rugged handheld devices. • Assist in the creation and ongoing updates of Lucas’s product and R&D roadmaps. • Develop and maintain hardware-related documentation, such as certification procedures and records, user guides, and device provisioning procedures. • Track and assess equipment repair rates to ensure fielded equipment is meeting durability expectations.
What you will need:
• BS in a technical, engineering discipline. • 2+ years systems engineering or hardware administration. • Familiarity with evaluating and testing hardware devices such as laptops, mobile computers, Bluetooth headsets, and Bluetooth barcode scanners. • Experience working with hardware vendors to troubleshoot hardware and infrastructure issues. • Experience with Android Operating Systems • Experience with Wi-Fi, wireless network troubleshooting and design. • Experience with one or more of the following technologies: Bluetooth, Wi-Fi, RFID, NFC, vision, augmented/mixed reality. • Strong problem solving and analytical skills. • Availability to occasionally travel domestically. • Knowledge of Microsoft Operating Systems. • Excellent verbal and written communication skills. • Effective organizational skills and ability to be attentive to details.
Nice to have:
• Experience working with equipment designed for industrial use – such as mobile devices from industrial device manufacturers like Zebra Technologies and Honeywell.
Internal Number: SysEng
About Lucas Systems Inc.
Lucas Systems helps companies transform their distribution center operations and continuously adapt to changing market dynamics. We dramatically increase worker productivity, operational agility, accuracy, and reduce the need for labor. Lucas solutions are built on 23-plus years of deep process expertise and smart software using AI-based optimization technologies. Our solutions feature Jennifer, the brain, voice, and orchestration engine that drives performance improvement gains. We help customers make the smartest moves at the lowest cost with Jennifer.
Founded in 1998, Lucas is a growing and consistently profitable organization with an expanding global customer base and offices in North America and Europe. We offer a dynamic, collaborative, innovative and entrepreneurial work environment that continues to create opportunities for both personal and professional growth for high-performing individuals throughout the United States and Europe.
Our culture has been as carefully managed as our growth and our products. We believe in what we do, as much as we believe in each other. We believe in rewarding great thinking and initiative. We attract high-quality people who like to work... hard, and they stay with us for many years.
We offer: Competitive Medical, Dental, Vision, Life, 401(k) Match, and Paid Time Off (PTO); Free Parking; Flexible Work Hours; Casual Work Attire; Employee Recognition Program; State-of-the-Art Office Space, Furniture and Equipment; Foosball, Ping Pong, Pool Table and More; Free Snacks and Beverages; and Cash Bonus for Employee-Referred Hire