Career Center

The Thornton School of Music welcomes applications for a 5 month Fixed-Term position for a Computer Services Consultant I. 

Overview:

This position will assist in providing support in the use of computer hardware, software and networks to Thornton’s faculty, students and staff. The Computer Services Consultant I will report to the Associate Dean for Operations, and works in close partnership with Thornton’s IT Department and Music Operations.  

Key duties include:

• Supports in the ongoing support of computer environments campus-wide, with special efforts geared to the computer user rooms.
• Provides workstation technical support and basic trouble shooting for network printers and multi-function devices.
• Assists with end user questions and problems. Works with basic equipment and simple applications. Provides user account management assistance (e.g. creation, password reset and deletion)
• Supports in manning a telephone hot-line.
• Assists in training student consultants and/or users.
• Conducts hands-on training sessions and instructional classes for students, faculty and staff.
• Supports in the development of user and security procedures.
• Supports in the maintenance of software and documentation libraries.

The ideal candidate will possess:

• Outstanding communication and administrative skills.
• Knowledge of networks, workstations, wireless communication, security software and procedures
• Answer telephones Communicate with others to gather information Customer service Research information.
• Proficiency in desktop system service and repair groupware applications Incident/problem management
• Broad-based experience in network security access management and testing network systems/data backup, storage and recovery
• Personal communication devices Server security policies and procedures in access management and technical documentation
• Experience in troubleshooting computer services

Job Qualifications:

Minimum Education: Bachelor’s Degree. Combined experience/education as substitute for minimum experience.

Minimum Experience: 1-year, Combined education/experience as substitute for minimum experience

Preferred Education: Bachelor's Degree

Preferred Experience: 2 years’ experience and familiarity with one or more operating systems and knowledge of computing environments.

In order to be considered, all candidates must:

• Complete the online application
• Attach a Résumé
• Attach a Cover Letter addressing your specific qualifications for this position.

Your Application will not be considered complete without these items.