Career Center

Department Overview

The Health Unit Coordinator (HUC) is part of the health care team and utilizes his/her knowledge and skills to support and enhance patient safety, patient experience, communications, and efficiency on Doernbecher 9S. The HUC performs general non-clinical duties and specific services necessary to expedite the efficient functioning of the pediatric acute care surgical unit consistent with the mission and vision of the unit, Doernbecher, and OHSU.

Function/Duties of Position

SAFETY & PATIENT/VISITOR EXPERIENCE - Act to promote a safe environment of patient and family-centered care across the continuum, promoting service excellence that fosters exceptional experiences for our patients and visitors.

• Greet and screen visitors
• Update whiteboards and call boards
• Maintain census in Epic
• Conduct safety/environment of care surveillance
• Label medication bins
• Post Fall Risk and Isolation signs
• Print wrist bands
• Manage telemetry boxes
• Facilitate patient and family experiences
  • Orient to unit and visitor policies
  • Assist with communications between patient/family and healthcare team members
  • Provide way-finding
  • Activate MyChart (as requested)
  • Answer and triage call-lights
  • Make post-discharge follow-up appointments (as requested)

COMMUNICATIONS & OPERATIONS: Support operations necessary to meet the needs of the unit.

• Communicate in a respectful, caring and non-judgmental manner
• Facilitate unit communications
  • Answer phones
  • Assist with paging
  • Input Nurse-Call assignments
  • Manage Vocera wireless communication devices
• Schedule VIP (hospital transport) requests
• Report and track equipment requiring maintenance
• Order and stock office supplies
• Send/receive materials in P-Tube
• Place Equipment Pool orders
• Reconcile Epic downtime entries (census)

RESOURCE: Serve as a resource to the unit to expedite the efficient functioning of the unit.

• Request and track ITG/Facilities work orders
• Resolve printer malfunctions
• Print trip-tickets
• Maintain employee phone list (as requested)
• Create, print, and distribute flyers
• Deliver mail
• Other duties as assigned

Demonstrate performance consistent with department, Division, and organization-wide expectations and Core Competencies.

• Maintain confidentiality and privacy of patient information
• Prioritize HUC responsibilities and seek consultation when needed
• Perform area specific skills and follow established protocols
• Demonstrate fiscal accountability and the effective use of resources.
• Assume responsibility for professional / job related development, knowledge of advances in technology, use of new equipment and appropriate application of hospital systems; maintain knowledge base essential to the role of Health Unit Coordinator

Required Qualifications

• High school diploma or GED
• One year of clerical experience in a healthcare environment or equivalent combination of experience and training that would provide knowledge and skills listed below.
• Basic knowledge of medical terminology, abbreviations and symbols.
• Ability to read, write and speak fluent English.
• Basic math skills.
• Demonstrated computer skills
• Demonstrated customer service skills
• Ability to prioritize and multi-task.
• Must be able to perform the essential functions of the position with or without accommodation.

Preferred Qualifications

National Health Unit Coordinator certification preferred.

All are welcome