Virtual Care Clinical App. Analyst - Hybrid/Remote
University of California San Diego
Location: La Jolla, California
Internal Number: 116881
UCSD Layoff from Career Appointment: Apply by 06/27/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 06/30/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This position will work a hybrid schedule which includes a combination of working both onsite at Towne Centre Drive and remote.
This position will remain open until filled.
This position will function as the senior technical application analyst responsible for developing and maintaining core Virtual Care products such as our eSitter solutions, Video Visit Platforms and Telemedicine Applications. This position will also work with our analytics teams to identify pertinent data models to support the Virtual Care program.
This position will involve design, building, testing, and implementation of applications, and data models within the clinical application system. Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs. Works with clinicians to prepare detailed specs encompassing clinical processes, information flow, risk and impact analysis. May provide customer service, troubleshooting, and maintenance, as a participant in an on-call support schedule.
As a level IV analyst in Virtual Care, the incumbent applies advanced professional concepts and extensive industry knowledge to lead and/ or work on medium to large projects of broad scope and complexity.
Nine (9) years of related healthcare application support experience, education/training, OR a Bachelor's degree in related area plus five (5) of related healthcare application support experience/training.
Experience and proven success in information systems implementation, development and support within a large-scale healthcare organization.
Professional experience and proven success performing clinical workflows, user interface optimization and user acceptance testing.
Experience troubleshooting and configuring wired and wireless communication equipment and related computer equipment, including application and operating systems software.
Experience defining user requirements for complex systems and educating customers on application functionality and limitations.
Experience Collaborating with customers on efficient, effective use of application resources, and create related documentation as necessary.
Experience working with Vendors to align solutions with clinical needs and partnering with vendor resources for implementations.
Familiarity with eSitter (Tele-Sitter) solutions such as AvaSure.
Familiarity with Telemedicine solutions, ex include: Epic Native Video Visits, Vidyo, Zoom, Cisco, Amwell, IronBow etc.
Experience supporting Windows client-server applications, such as OnBase and GE ViewPoint
Familiarity with UC Protocols such as SIP, H323, SCCP, and WebRTC.
Familiarity with EHRs specifically EPIC.
EPIC Certification in any module.
Experience with Tableau data visualization and a willingness to become EPIC Data module certified.
Willingness to participate in an On-Call Support Rotation.
Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.