https://wirelesscareers.ctia.org Latest CTIA's Wireless Career Center Jobs Sun, 27 Jun 2021 06:35:16 Z https://wirelesscareers.ctia.org/jobs/rss/14943248/information-systems-coordinator-office-of-housing-services https://wirelesscareers.ctia.org/jobs/rss/14943248/information-systems-coordinator-office-of-housing-services New York, New York, Position Summary The Housing and Campus Operations Information Systems Coordinator is a hands-on position, administering, building, configuring, deploying, and supporting systems utilized across Campus Operations and the Office of Housing Services.  Reporting to the Assistant Vice President of Campus Operations and supporting the Director of Housing Services and the Director of Campus Operations, the main objectives of the Information Systems Coordinator is to lead testing, troubleshooting and maintenance of related systems (i.e. Star Rez, EZ Optimizer, Building Intelligence, EZMax Mobile, Maximo, Unifier, etc.) and ensure that all processes managed by staff members are created, tested and placed into production for users.  The Information Systems Coordinator collaborates with department leadership team to identify jobs/processes that could be automated through appropriate software and work flows and develops processes with the department.  Oversight of trainings (in person and via modules) will be created to assist with continued support and development of staff to increase automation and technology advances to be used by all staff.  The Information Systems Coordinator is responsible for providing accurate information for billing students and guests for both regular and special housing which is in excess of $20 million as well as ensuring that all confidential information stored the various housing systems is secure. Responsibilities Overall Position Duties:  Plan, design and install technology infrastructure components and changes to ensure the stable operation of the organization's IT assets. Participate in all aspects of IT systems monitoring to identify potential issues and proactively recommend and apply corrective action. Inform management about problems or obstacles that may impact deliverables and makes recommendations to mitigate the impact. Develop new system and application implementation plans, custom scripts, and testing procedures to ensure operational reliability. Train staff in how to use new software and hardware developed and/or acquired. Install, set up, and configure new technology software, equipment, phones, etc. within the division. Office of Housing Services:  Responsible for the overall maintenance and accuracy of the StarRez system and Housing assignment database while maintaining security precautions regarding database entries. Support the Office of Housing Services with StarRez, housing management system, with creation of applications, coding for billing, term development, software upgrades, support related IT concerns with system, etc.  Assist the Associate Director of Housing Services for Assignments with creating incoming residents term applications, room selection processes, creating reports and software functionality.  Ensures the integrity of all housing systems as they relate to bed growth.  Reviews all updates to the systems prior to the Fall, Spring and Summer semesters to confirm that all students who are assigned to housing are assigned to the appropriate building, billed correctly and have the proper access to their building. Prepares, updates, and manages all policies and procedures related to StarRez program.  Oversees the installation of additional functions in StarRez. Produces and creates regular reports for the Director and Associate Director of Housing Services and the housing management team.  Responsible to prepare for and run the annual room selection process and related events with the housing management team and assists with the room selection activities related to StarRez operations and technical development.  Uses StarRez and other Housing systems to bill students and non-students for both regular and special housing.  Collaborates with the other members of the Housing Management team to plan, organize and run the annual Check In and Check Out processes. Update department website in conjunction with department staff overseeing areas of responsibilities. Oversee the digital advertisement board to upload daily information.  Oversee the distribution, maintenance, contracts and software's to department Ipads, cell-phones and computers.  Install necessary programs for staffs use and increase processes for automation.  Create training programs and systems manuals related to daily programs (i.e. StarRez, etc.) to students and staff use to increase staff proficiency with devices and programs.   Assist staff with the creation of survey's, run analytic reports on assessment, occupancy and facility projects to review data for decision making.    Works on a variety of administrative projects supporting the various areas of Housing. Performs other related duties as assigned. Campus Operations:  Develop interface between various databases and software programs to support implementation and roll out 60% Assist division team with IT issues, software problems, hardware issues 30% Log and support IT calls 20% Other duties as required 10%   Minimum Qualifications Requires a bachelor's degree or equivalent in education, training and experience, plus three years of related experience. Previous IT help desk, call center, or customer service experience Excellent customer service skills Solid understanding of: MS Windows XP/Vista/7, MAC OS X, MS Office Products (Excel, Word, PowerPoint, Access, Outlook), General PC hardware, Networking (TCP/IP, DNS, WINS, DHCP), Wireless Communication and Anti-Virus Software, Modzilla Firefox and Thunderbird, Active Directory Knowledge and experience with computer programming language (HTML, SQL, etc.) Preferred Qualifications Preferred, not required, Experience with Star Rez Housing system and technical development of the system. Ability to learn and use new systems as needed. Excellent organization skills Strong writing skills needed for documentation of processes Experience with end-user training and documentation Previous experience training non-technical staff is highly desirable Excellent customer service, communication, and interpersonal skill Other Requirements The Office of Housing Services residential facilities do not close. We serve our students and remain open during all campus holidays and closures. Due to our 12-month operation, this position is considered an essential employee. In the event of severe weather or emergency situations, the university may suspend classes or close the university. This position would be expected to remain at or report to their facilities as soon as conditions reasonably permit. Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents. Sun, 27 Jun 2021 03:07:12 -0400 https://wirelesscareers.ctia.org/jobs/rss/14922279/user-services-consultant-epic https://wirelesscareers.ctia.org/jobs/rss/14922279/user-services-consultant-epic New York, New York, Job Type: Officer of Administration Bargaining Unit: Regular/Temporary: Regular End Date if Temporary: Hours Per Week: 35 Salary Range:   Position Summary Reporting to Senior User Consultant, the User Service Consultant position will provide a single point of contact for technology-related problem resolution at Columbia University Medical Center. As a User Services Consultant you will receive technology-related problem calls and provide problem diagnosis, resolution, or escalation to second or third tier technicians. The Consultant is responsible for accurately logging calls, understanding and interpreting the problem or question. The Consultant will use existing system documentation to diagnose a situation, solve the problem, and document the solution or actions taken. The Consultant will be required to have a current understanding of the technologies (hardware and software). The Help Desk operates in a high-volume, fast-paced environment in which every effort is made to resolve a high percentage at the Tier-One level.  The User Services Consultant will collaborate with appropriate technical and operational leaders from affiliated institutions Specific primary responsibility will be to resolve Epic end-user application issues and to support the Electronic Medical Record (EMR) and other clinical systems across Columbia University Irving Medical Center (CUIMC) and its affiliates. The team is responsible for resolving issues across all Epic modules, including clinical, financial and operational. This integral member of the EpicTogether team will also participate in implementation and optimization projects including analysis, development, training, and go-live support. Evening and weekend hours required. This position provides support during non-working hours to ensure the operation of production systems. Responsibilities Answer phones at Help Desk, and assist callers with issues 70% Log calls 20% Other duties as required 10%  Minimum Qualifications Requires a bachelor's degree or equivalent in education, training and experience, plus three years of related experience Preferred Qualifications Epic Module Certification (Epic module certification is required from the outset but must be obtained during the first four months of employment). Maintenance of specific module certifications is required and is determined over time by leadership. Previous help desk, call center, or customer service experience Excellent customer service skills Excellent decision making and problem solving skills Solid understanding of: MS Windows XP/Vista/7, MAC OS X, MS Office Products (Excel, Word, PowerPoint, Access, Outlook), General PC hardware , Networking (TCP/IP, DNS, WINS, DHCP),  Wireless Communication and Anti-Virus Software, Modzilla Firefox and Thunderbird, Active Directory Experience with end-user training and documentation Strong organizational skills with emphasis on detail and follow-up Evening and weekend hours required. This position provides support during non-working hours to ensure the operation of production systems.   Other Requirements Various work schedules available for this position: 6am - 2pm (3 shifts: Monday - Friday, Wednesday - Sunday, and Saturday to Wednesday) 8am - 4pm (4 shifts all Monday - Friday) 10am - 6pm (5 shifts all Monday - Friday) 2pm - 10pm (3 shifts: Monday - Friday, Friday - Tuesday, and Saturday to Wednesday) Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents. Sun, 27 Jun 2021 03:07:12 -0400